FREQUENTLY ASKED QUESTIONS

MAKING A PURCHASE

How to place an order?

→ Just pick your outfit choose Purchase Option, select the Size and process the payment.

What is Purchase Option?

→ It gives you the flexibility to get that outfit in “Rush Order” or “Standard Shipping” terms.

What is the turnaround time?

→ 4 – 5 weeks from the date of order placed for “Standard Shipping” (T&C apply).

What are the payment options?

→ We accept all major banks Net Banking, Debit Card, Credit Card via World’s most secure “PayPal”.

How can I track my shipment?

→ When the order is shipped, tracking details is shared with you, as per the standard industry practice.

CUSTOMIZATION

Do you customize?

→ Yes, for our designs customization FAQ’s read along and for creating your own design, please email us.

What are the terms for customization?

→ We customize only our designs, like changes in color, styling and special size or any of your design ideas to inculcate.

How to place a custom outfit order?

→ Select “Custom Size” in Size options of your desired outfit and place your order accordingly.

How can I share my Outfit Customization details?

→ Once you make the successful purchase follow the link to fill in the customization details CLICK HERE

Can I make any changes in my order after making a purchase?

→ Yes you can, within 7 days (write us on “order@purplepinkcouture.com”)

What’s your process for return and refunds?

→ Since every outfit is tailor-made just for you as per your request, we regret to inform our customers, we don’t have any return policy.
→ Refund is only initiated when we fail to ship the outfit as per our committed date (not applicable on customize order).

Please Note : Management holds the rights to make changes in our process and will be applicable with immediate effects, the same will be updated here.

Still have any further questions?


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